Automate your WhatsApp sales
and enquiries.
We set up WhatsApp automation that replies faster, captures customer details, answers common questions, follows up with leads, and hands serious enquiries to your team.
Most businesses lose leads because they reply too slowly.
Customers expect fast answers. If your team misses messages, replies late, forgets to follow up, or keeps answering the same questions manually, sales opportunities get lost.
A WhatsApp sales journey — not just a chatbot.
Respond faster, capture useful information, answer common questions, and keep leads moving until a human needs to step in. Every serious enquiry goes to the right person.
What we help you automate.
Ten focused capabilities — from instant replies to reporting — working together as one WhatsApp operating system.
Instant Replies
Respond automatically the moment a customer messages.
Lead Capture
Collect names, contacts, interests, budgets, and enquiry details.
Lead Qualification
Ask the right questions so your team focuses on serious enquiries.
FAQs
Answer common pricing, services, delivery, and availability questions.
Automated Follow-Up
Send reminders and follow-ups to leads who haven’t responded.
Human Handoff
Route serious or complex enquiries to the right team member.
Broadcasts & Promotions
Send approved campaigns, updates, offers, or reminders.
Segmentation
Group customers by interest, status, product, or buying stage.
AI Assistance
Use AI-powered replies for sales conversations where helpful.
Reporting
Track enquiries, conversations, lead sources, and campaign activity.
Popular WhatsApp automation use cases.
Quote Requests
Capture details, qualify the enquiry, and send to the right person.
Paid Ads Lead Follow-Up
Send leads from Google, Facebook, Instagram, or LinkedIn straight into WhatsApp for an instant reply.
Bookings & Appointments
Help customers request appointments, receive reminders, and confirm attendance.
eCommerce Support
Answer questions on products, delivery, returns, payment, stock, and repeat orders.
Customer Support
Automate repetitive questions and route complex issues to a human.
Promotions & Broadcasts
Send approved campaigns, product launches, reminders, and announcements.
Our WhatsApp automation process.
Map the Customer Journey
We map what happens when a customer messages, asks a question, requests a quote, or needs support.
Define Automation Goals
Lead capture, FAQs, qualification, bookings, support, follow-ups, or routing.
Build the Chatfuel Flow
Questions, buttons, replies, routing logic, and follow-up steps.
Connect Lead Capture
Google Sheets, CRM, email notifications, Zapier, API, Kommo, or Shopify.
Test the Conversation
Test on mobile so the flow is clear, fast, and easy to use.
Launch
Connect to website buttons, paid ads, social links, QR codes, and customer touch-points.
Optimise
Review conversations, drop-offs, lead quality, and follow-up performance.
Choose how you want to set up WhatsApp automation.
Start with the option that fits your budget, internal capacity, and speed to market. You can set up Chatfuel yourself, get guided support from Rekisa, or let Rekisa build the WhatsApp automation for you.
DIY with Chatfuel
For businesses that want to set up WhatsApp automation themselves using Chatfuel.
- Direct access to Chatfuel
- Build your own WhatsApp automation flows
- Chatfuel templates & broadcasts
- Live chat & AI features (where available)
- Own setup, testing and billing
- Manage your own optimisation
DWY WhatsApp Enablement
For businesses that want to build the automation themselves but need Rekisa to guide the setup, structure and optimisation.
- WhatsApp automation strategy
- Customer journey mapping
- Chatfuel setup guidance
- Flow structure guidance
- Lead capture and qualification guidance
- FAQ automation guidance
- Monthly review session
- Improvement recommendations
- Training on managing the flow
DFY WhatsApp Setup
For businesses that want Rekisa to set up a working WhatsApp automation flow for enquiries, lead capture, FAQs, qualification and handover.
- WhatsApp automation planning
- Customer journey mapping
- Chatfuel flow setup
- Lead capture questions
- FAQ automation
- Basic qualification flow
- Human handoff path
- Basic testing
- Launch support
What’s in and what’s not.
- WhatsApp automation planning
- Customer journey mapping
- Chatfuel flow setup
- Lead capture structure
- FAQ automation
- Qualification questions
- Human handoff logic
- Follow-up logic
- Testing
- Launch support
- Optimisation recommendations
- ×Chatfuel subscription
- ×WhatsApp conversation charges
- ×Paid ads media budget
- ×Full website rebuild
- ×Product photography
- ×Graphic design
- ×Long-form copywriting
- ×CRM subscription fees
- ×Sales team management
- ×Custom API development (unless quoted)
Not just a chatbot. A WhatsApp sales journey.
Faster replies, better information, qualified leads, automated follow-up, and serious enquiries handed to the right person.
- Experience with eCommerce, paid ads, CRM, automation, and customer journeys
- Chatfuel partner-led implementation approach
- Practical setup for SMEs
- Connects WhatsApp automation with paid ads and landing pages
- Focus on lead capture, response speed, follow-up, and sales handoff
Questions, answered.
What is WhatsApp automation?
WhatsApp automation helps a business respond to customer messages, capture details, answer common questions, qualify leads, send follow-ups, and route conversations using automated flows, buttons, AI assistance, and human handoff.
Do customers still speak to a human?
Yes. Automation handles repetitive questions and first-level qualification so your team can focus on serious enquiries and sales conversations.
Can this work with paid ads?
Absolutely. We route leads from Google, Facebook, Instagram or LinkedIn straight into WhatsApp for an instant reply and qualification.
Can WhatsApp automation help with customer support?
Yes. We automate FAQs, order status checks, and route complex issues to the right team member with full context.
Can we send promotions on WhatsApp?
Yes — approved broadcasts, product launches, reminders, and announcements can be sent to segmented audiences.
Do we need Chatfuel?
Rekisa uses Chatfuel as its WhatsApp automation partner platform. Chatfuel subscription fees are paid separately by you.
Can this connect to Google Sheets or a CRM?
Yes. We connect to Google Sheets, CRMs, Zapier, Kommo, Shopify, email notifications, or via API.
Do you guarantee sales?
No one can guarantee sales. What we do guarantee is a working system that captures more leads, replies faster, qualifies better, and hands serious enquiries to your team.
Ready to automate your WhatsApp enquiries?
Tell us what you want WhatsApp to help with — lead capture, FAQs, bookings, support, follow-up, paid ads, or customer campaigns.
- A tailored quote for your business
- Recommended plan (DIY / DWY / DFY)
- A working flow structure proposal
- Next steps within 48 hours